Terms and Conditions - Online Sales

Taxes

All our prices are GST-inclusive.

Shipping

Our watches are shipped free of charge within Australia. Shipping addresses must be a physical address where goods can be delivered and signed for. NO PO BOXES OR LOCKED BAGS

Delivery of Goods

All goods will be shipped from Grand Seiko's warehouse located in Sydney Australia. The product will be delivered by StarTrack with full parcel tracking. Once your goods are shipped, we will then email you the shipment tracking number and instructions on how to track your shipment to your nominated email address. Deliveries will only be made to physical addresses where goods can be delivered and signed for. NO PO BOXES OR LOCKED BAGS. See below for Click and Collect Terms and Conditions.

Click & Collect Delivery/Pick-up

Items selected for click and collect at J Farren-Price are fulfilled from Grand Seiko's Sydney warehouse so please allow 3-4 days for delivery to your requested store. You will be sent a tracking number to your nominated email to follow the delivery. When your watch has been delivered you are free to collect in-store but will be required to produce photo identification matching your order details. For further information about click and collect, delivery, or orders phone (02) 9231 3299 or email jfarrenprice@grandseikoonline.com.au

Return Policy

All our products are tested and checked prior to despatch, but should you encounter a problem please contact us online@grand-seiko.com.au with your name, address, phone number, order number, and the problem you are experiencing. Sometimes these problems are easily rectified without the need to return your order.

Grand Seiko Boutique online services provides a full money back guarantee on all our goods sold. If you are not entirely satisfied with the goods, it can be returned providing the following conditions are met;

1) The watch must be brand new, unused, undamaged, and in original packaging and include the guarantee & instruction book, along with any additional items issued at the time of sale. Watches that have been modified such as engraving, or band adjustment are not eligible for return. Note that products that fall under the Special Order Policy are not eligible for return, exchange, refund, or credit.

2) You must notify us within 10 business days from the receipt of your goods if you wish to return your purchase. Email online@grand-seiko.com.au with your name, address, phone number, order number, and the reason for your return. You will be issued with a Return Authorisation Number via your nominated email address. Goods cannot be returned to physical stores if they were not delivered as Click and Collect.

Click And Collect Return Policy

Should you change your mind on a click and collect item, you can easily return it to the J Farren-Price provided;

The watch must be brand new, unused, undamaged, and in original packaging and include the guarantee & instruction book, along with any additional items issued at the time of sale. Watches that have been modified such as engraving, or band adjustment are not eligible for return. Note that products that fall under the Special Order Policy are not eligible for return, exchange, refund, or credit.

You return the goods to the store within 10 days from store pick-up.

Goods need to be returned to Grand Seiko's Sydney warehouse from the store you returned your goods to and accessed by a watchmaker before any credit/refund can be carried out. Please allow 2-4 days transit time from the store you are returning your goods to our Sydney warehouse. Refunds exchanges or credits cannot be issued in-store.

Once goods are returned to Grand Seiko's Sydney warehouse allow 2-4 days for a refund to show on your original online payment method. Refunds, exchanges or credits cannot be issued in-store.

Return Shipping Costs & Procedure

Before returning any product please contact us on online@grand-seiko.com.au with your name, address, phone number, order number, and the problem that has occurred. We will then advise you the required steps necessary to return the product. If there has been an error as a result of our action or the product is faulty or becomes faulty within the first 10 days then we will arrange and pay for a courier to collect. If the watch is being returned due to change of mind you are responsible for any return shipping costs and liability for lost or stolen parcels. We recommend returning your order by registered post or courier with full tracking along with the appropriate insurance to cover your shipment.

If the product is faulty after the first 10 days then you will need to contact one of our Service Centres listed here.